Our culture is what drives us to excellence, otherwise we would be just another training company

Mission Statement     
We are dedicated to providing quality training and training resources to empower individuals and improve animal care and use programs ensuring the highest quality of research. 

Commitment
Our commitment is to meet and exceed our clients’ expectations. We want to make a difference in the people’s lives that we meet and make a positive impact everywhere that we go.

Promise
Our promise is simple. We will provide for you the greatest possible service and work harder to exceed your expectations.   

Vision     
Our vision is for ACTS to be recognized nationally and internationally as a leader in the provision of quality training in the field of laboratory animal care.  With the increased interest in Asian companies performing biomedical research for the west, we intend to position ourselves such that we are at the front and cutting edge of international training.

Value determines the character that drives performance

The relationships that we create with you are based off of our values. We hold these specific values true to show that we truly do care about our responsibility - our responsibility to continually add value to your organization.

  • Trained people perform better
  • Animals deserve the highest quality care
  • Each client is unique and important
  • Flexibility is the key to providing quality training services
  • Shared resources have a synergistic effect
  • People deserve the highest quality of work-life 

Responsible: The quality or state of being responsible

Our reputation is built off of the great relationships that we build with our clients, employees, and partners. We value our responsibility and work diligently at delivering our promise at each and every opportunity.   

At ACTS, our responsibility goes beyond what happens in your facility. It starts at our home in the office. We put in extensive time and effort every day to perfect our service so that we can stay at the cutting edge of training techniques and strategies. We look to provide our clients with the very best training that they could possibly receive. 

Our standard of excellence goes far beyond the classroom

It starts from the standards we set in our office.

Performance Standards
It is our job not to only deliver our promise but to consistently deliver the same outstanding performance to every client. We require everyone involved in our process to adopt the same core standards to continually deliver our standard of unprecedented results: 

  • Comply with all applicable laws for humans and animals alike
  • Deliver integrity and respect to everyone involved, including animals
  • Communicate in a way that is truthful, fair, and not misleading in any way
  • Deliver your promise and strive to reach the next level of excellence
  • Be transparent, ensuring trust and confidence
  • Respect the decisions of the institutions that ACTS works with

*These standards are regularly reviewed, updated and communicated with all employees and partners to ensure compliance.